Hey {{first_name|mate}},
After a short break, the eCC podcast made its return on Monday – and we didn’t mess about. Luke Bream, CEO of Valentte, joined us to talk about what really goes on in a top brand CEO’s head at 3am. Strong start straight out of the gate.
Meanwhile, Adam has left the building…
He’s off to run a half marathon in the snow wearing swimming trunks. Yes, really. Yes, completely voluntarily. Celebrating a big birthday takes many forms – this just might be the most outrageous yet…
Looking ahead, next week’s eCom Collab Club® London is shaping up to be an absolute beast.
Kelly Bond (Elle Sera) is co-hosting with Nathan, we’ve got two dinners the night before (sold out), and because that wasn’t enough, another two the following week (also sold out).
Who says eCom people don’t love good food with a side of even better conversations?
Let’s get into it.
Caitlin
Low-cost travel and board for February’s eCC London? No brainer.
Hit the image and sign up to make BIG savings with eCC’s Official Travel Partner: utc.travel.
Your lumbar, your finance team and even your partner will thank you later.
eCom Collab Club® Podcast: Diary of a Chief Everything Officer
Running a top eCom brand isn’t just dashboards and dopamine hits from good weeks (shocker – I know).
It’s pressure. Priorities. People. And making decisions while being bamboozled by information and pretending you’ve got everything all under control.
Sounds easy, right?
This week on the pod, Adam sat down with Luke Bream, CEO of Valentte, for a refreshingly honest chat about what eCom CEOs really think about when no one’s asking them for a growth forecast.
They talked about how strong CEOs think and prioritise as their brand scales, making clearer decisions without drowning in data (or pressure), and building teams you trust so growth doesn’t depend on you doing everything.
Missed it?
The replay’s available to stream now.
Watch it — ideally before your next “quick decision” becomes a three-week spiral.
eCom Collab Club® London: Loading…
This month: Customer Experience gets the love-in it deserves.
Because CX isn’t just funnels and flows anymore.
It’s trust, emotion, loyalty – and not ghosting customers after checkout.
We’re asking:
“Customer Experience: where do we go from here?”
Co-hosted by the brilliant Kelly Bond from Elle Sera (aka the woman who makes CX feel seamless, soulful and totally human) alongside Nathan Lomax from Quickfire.
Together, they’ll be getting properly stuck into:
Onsite CX.
Offsite CX.
And how to create a customer journey that works end-to-end.
Expect hotter-than-hot takes from:
Shakeup Cosmetics • Symprove • LACEEZE • Rheal Superfoods • GoKwik • Shopney • Pooky Lights • Humantra • OrderMine x Peoplevox • Escentual •
Whole Supp
With a pop-up from Shakeup Cosmetics in the eCC Marketplace, more brand show-and-tells and more networking opportunities than you can shake a pointy stick at.
We’ve got GoKwik, Shopney and OrderMine x Peoplevox to thank emphatically for this one.
What do you say: are you in it to win it?
January sold out.
This one’s not far off.
February’s eCC London could just be the start of your CX love story…
What’s on in eCom? Events & useful things
